Returns and Exchanges
Effective: January 2023
For your convenience, we offer our customers the option to return eligible products within 30 days of purchase.
Certain products are non-returnable (including, but not limited to, “Final Sale” items, international orders, and all collaborative products).
Final Sale Items include sale items, hats, underwear/hosiery, and other items specifically listed on the individual product page as not returnable.
PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. BEFOREOURTIME DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. FOOTWEAR MUST BE RETURNED WITH THE ORIGINAL BOX.
Domestic U.S. Returns
To begin the process of returning your eligible order, please click the link here: BEFOREOURTIME Return Center
You will then be prompted to select your item(s) for return and instantly generate your return shipping label.
For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned. Original shipping cost will not be reimbursed. is not transferable to our brick and mortar BEFOREOURTIME locations.
Please allow 3-5 business days for store credit processing upon receiving returned item(s).
Global-E International Returns
To begin the process of returning your eligible International order submitted through our shipping partner please click the link here: International BEFOREOURTIME Return Center
You will be prompted to enter the Order ID and Email Address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your Int’l return shipping label.
For International returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned. Original shipping cost will not be reimbursed.
Important: Duties and/or customs paid upfront at checkout are considered non-refundable by BEFOREOURTIME. You will need to reach out to your local customs agency to further process a customs/duties refund.
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at: customerservice@BEFOREourtime.com.